Logistics Analyst

We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.

We've put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.


About the role:

The Logistics Analyst is accountable for day to day operations tasks of the distribution and fulfillment of all Consumer Australia operations delivery of mobile and/or fixed products to retail outlets, home based customers and corporate clients. Key to success in this role is the ability to foster a culture of continuous improvement and collaboration to drive cost out of the supply chain whilst improving service levels.

You will also be required to assist the Supply Chain team in other aspects of their function from time to time to ensure proper coverage, in order to maintain the required level of Customer Service. Crucial to this role is the ability to work effectively across multiple stakeholder groups with varying and often competing priorities and expectations. 


  • Planning and coordination of 3rd party Logistic resources to deliver products to our customers, meeting the defined SLA’s and ensuring sufficient capacity is available to be successful
  • Supporting the Logistics Operations manager in driving the 3rd party logistics vendor to meet SLA’s and adhere to contract terms and escalate issues as appropriate
  • The management and resolution of CFU issues to deliver product in accordance with SLA’s
  • Providing Supply Chain subject matter expert support on CFU projects and initiatives
  • End to end customer view and champion of customers’ needs
  • All escalations for distribution and fulfillment issues
  • Accountability for delivering customer specific portfolio of goods ie fixed, mobile etc.
  • Business analysis to drive continuous improvement
  • Control of daily commercial operations with vendors for Missing, Wrong and damaged penalties (LIT/DIT)


Experience required

  • Proven experience in a Supply Chain role, with SAP R/3 experience
  • Experience in S&OP teams
  • Proficient with MS Excel and Access plus any experience with Tableau, BI Hana would be very preferable
  • Solid WHS understanding
  • Excellent planning, organisational and priority management skills
  • Vendor management
  • High level of accuracy and attention to detail
  • Ability to meet deadlines
  • Ability to communicate on all levels, team player
  • Ability to manipulate and interpret data for reporting
  • Participation in change process as a team member
  • Customer focus oriented
  • Ability to solve complex problems and simultaneously meet the needs of multiple stakeholders


Employee Benefits

Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range on on-site Health and Wellbeing specialists, financial advisers, company discounts and child care services, we ensure that we provide you with a safe and productive work environment.


Head on over to http://www.optus.com.au/about/careers to find out more about what it's like working with Optus.


Optus is a diverse and welcoming workplace where our people can truly be themselves, regardless of beliefs, gender, identity, ethnicity or age. 

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